Orbjar support

I lost my progress

Sign in to Google Play Games in the game (Settings → Cloud save). Progress is backed up to your Google account, so it returns on a new phone or after a reinstall. If cloud save was never switched on, the progress lived only on the old device and cannot be recovered.

I bought something and did not get it

Purchases are tied to your Google account and are restored automatically when the game starts. Close the game fully and reopen it, signed in with the Google account you paid with. If it still has not appeared, email me with the order number from your Google Play receipt.

I want a refund

Refunds go through Google Play rather than through me: open your order history, find the purchase and choose "Report a problem". Within 48 hours it is usually automatic.

Too many ads

Your first 3 rounds are ad-free. After that a small banner sits under the jar, and a full-screen ad can come between rounds - never during one, at most every 3rd round and 3 minutes apart. "Remove Ads" (or the Everything Pack) removes the banner and full-screen ads permanently. Rewarded videos stay available for the bonuses, but you never have to watch one.

How do I change my ad consent?

Settings → Ad privacy choices (shown in the EU, UK and Switzerland). You can also reset your advertising ID in Android under Settings → Privacy → Ads.

A level seems impossible

Every level has been beaten without power-ups, though some take a few tries. Merge low, keep the biggest orbs on one side, and save SWAP, BOMB or SHAKE for when the jar gets tight. Retries are free and stars never block the Journey. If a level really seems broken, tell me its number and I will look at it.

Delete my data

The game keeps no personal data on any server of mine. Local data goes when you uninstall; cloud save can be deleted in the Play Games app under Settings → Delete Play Games account data. See the privacy policy for details.